A German shepherd, accidentally flown to Japan instead of his planned destination, returned back to the United States on Thursday evening. United Airlines flew the dog named Irgo back to his home on a private corporate jet; estimated to have cost more than $90,000.
Kara and Joseph Swindle’s 10-year-old German shepherd was supposed to be on a flight to Kansas City – but on Tuesday, when they went to the cargo facility to pick him up, they were presented with someone else’s Great Dane. The Great Dane was supposed to be on a flight to Japan, but it appears that someone mixed up the kennels and shipped Irgo there instead. The airline issued a statement to KCTV News:
“An error occurred during connections in Denver for two pets sent to the wrong destinations. We have notified our customers that their pets have arrived safely and will arrange to return the pets to them as soon as possible. We apologize for this mistake and are following up with the vendor kennel where they were kept overnight to understand what happened.”
In spite of all the confusion however, the Swindle family is more than delighted their dog is home. Late Thursday evening, Irgo arrived at the Wichita airport reports CbsNews.
United has apologized for the mix up, but the family wants more, and that includes a policy to make sure this kind of mistake doesn’t happen again. For four days, the family worried about their dog. There have not been any explanations from United how this happened, but to say the dogs were switched during their connection in Denver.
And of course, United Airlines continues to cope with a public relations nightmare following the death of a puppy who was placed in an overhead storage compartment.
Read prior coverage here.
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