A couple in Pennsylvania was distraught after having to put down their ailing dog, “Drew,” at a veterinary hospital in Darlington; their anguish grew when they came back to the clinic to receive his ashes. According to WTAE News, Lisa Horseman and Marlane Engles were shocked and dismayed when staff at the Rainbow Veterinary Hospital brought Drew to them.
Instead of handing the couple an urn with Drew’s ashes, the dog’s frozen body, draped in a white blanket, was carried out. The 15-year-old border collie’s remains had not been cremated in the eight days since he had been humanely euthanized…but his body was frozen.
Horseman told WTAE News, “They had no explanation, nothing, they just give me my frozen dog.”
Later, the veterinary hospital provided their statement about the unusual, and heartbreaking situation:
“We have been in business for over twenty years, caring for thousands of pets. Our entire staff treats every pet with the utmost care, respect and compassion under all circumstances, as if they were our own. It is true that there was a delay with Mrs. Horseman’s burial request for pet Drew. This delay was not due to the pet leaving the facility, as he never left our premise. Ultimately, Mrs. Horseman’s burial request was fulfilled.”
According to WTAE News, the couple wound up taking Drew’s body to be cremated on their own. Engles commented on the traumatic situation:
They need to learn from this mistake. They need to do the right thing to other people, and don’t do it again because that’s a horrible thing.”
(screenshot via WTAE News)
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