No ashes, just frozen remains...

Vet clinic hands frozen dog to family expecting his ashes

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A couple in Pennsylvania was distraught after having to put down their ailing dog, “Drew,” at a veterinary hospital in Darlington; their anguish grew when they came back to the clinic to receive his ashes. According to WTAE News, Lisa Horseman and Marlane Engles were shocked and dismayed when staff at the Rainbow Veterinary Hospital brought Drew to them.

Instead of handing the couple an urn with Drew’s ashes, the dog’s frozen body, draped in a white blanket, was carried out. The 15-year-old border collie’s remains had not been cremated in the eight days since he had been humanely euthanized…but his body was frozen.

Horseman told WTAE News, “They had no explanation, nothing, they just give me my frozen dog.”

Later, the veterinary hospital provided their statement about the unusual, and heartbreaking situation:

“We have been in business for over twenty years, caring for thousands of pets. Our entire staff treats every pet with the utmost care, respect and compassion under all circumstances, as if they were our own. It is true that there was a delay with Mrs. Horseman’s burial request for pet Drew. This delay was not due to the pet leaving the facility, as he never left our premise. Ultimately, Mrs. Horseman’s burial request was fulfilled.”

According to WTAE News, the couple wound up taking Drew’s body to be cremated on their own. Engles commented on the traumatic situation:

They need to learn from this mistake. They need to do the right thing to other people, and don’t do it again because that’s a horrible thing.”

(screenshot via WTAE News)

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10 replies
  1. Gizmos Mommy says:

    Say what????? The “burial” request had been fulfilled????? WTF????? The statement released by the vet hosp makes no sense whatsoever.

    • Sherry says:

      I’m with you. just, like WTF??? I’ve never heard of such a thing. This vet’s office needs to be shut down. How could they actually hand over a frozen pet instead of the ashes? Does anyone think this is reasonable? Are the workers on crack? HOW disrespectful and negligent. OMG.

    • Barkley's Mom says:

      I don’t believe they do it themselves, they take care of the arrangements for people who wish this service, at least mine did for me.

    • linda says:

      Vets do business with pet crematories. The crematory picks the deceased pet for cremation and brings back the ashes back to the vets for owners to pick up.

  2. Barkley's Mom says:

    Sounds like there was a lack of communication somewhere! I can’t imagine being handed my frozen dog when I had asked for the pet to be cremated!

  3. susispot says:

    How horrible. I’m glad they took the dog elsewhere to be cremated as they had wished. So sad to have that memory as the last image of your beloved companion. 🙁


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