Woman claims airline held her puppy hostage for 33 hours

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A woman who was trying to transport her eight-month-old puppy from the United States to Central America claims that the airline held her dog hostage for 33 hours. According to CBS News, Mary Nguyen’s German shepherd, “Bunny,” was being flown to Guatemala City through Pet Air Carrier, via Delta Airlines, when things when awry at the La Aurora International Airport.

Nguyen claims that the dog’s notarized paperwork was lost by the airline and that Delta agents refused to release Bunny to Nguyen’s husband when he went to the cargo area to retrieve the dog, reported Market Watch. Bunny’s owners had already paid $3,000 for the flight, but agents allegedly demanded an additional $3,000 in Guatemala before the dog could be released.

On May 26, Nguyen posted her frustration with the situation on Facebook – her initial post stated:

WTH. So my dog is in Guatemala, but they can’t release her because somehow Delta managed to lose her paperwork to get out of the U.S. on the way there.

A day later, she noted that the “hostage” situation was still happening:

Delta has been holding my dog hostage for 20 hours now and will not release her from paperwork that THEY lost. THIS IS NOT OKAY.

She later added:

It’s officially been 30 hours that Bunny has been in GUA Delta possession, where she has not been returned to us.

Bunny was finally released from “custody” on Friday.  Prior to Bunny’s release, a Pet Air Carrier spokeswoman told MarketWatch, “Our primary concern is getting that dog released.” The New York Post reported that Delta Airlines intends to refund the cost of shipping Bunny.

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5 replies
  1. pennysdachshund says:

    That is the LEAST ONE MORE
    GREEDY & MONITORY POS AIRLINES SHOULD do…. GOOD thing THIS BUNNY didn’t get FROZEN to DEATH in the CARGO hold LIKE the GIANT BUNNY DID LAST MONTH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  2. Barkley's Mom says:

    WTH? This is absurd, was anyone walking, feeding, giving water to Bunny while she was being held hostage? $3,000 to ship the pup and then demand another $3,000 to release her, anyone want to say “extortion”? I’m glad they finally got Bunny released, but people beware using Pet Air Carrier, via Delta Airlines to ship your pets, they are obviously unreliable and unprofessional! .

  3. Daniel Clarkson says:

    Not the first time that Delta Airlines have screwed up with traveling animals. Another PR disaster in the making. What is wrong with these people?

  4. Nancy Raymond says:

    Another prime example of an airline that ONLY cared about the damn money – the dog’s welfare was of little to no importance – these airlines keep right on proving their incompetence over and over. Bunny is safe no thanks to Delta – they lose her paperwork and make the dog responsible for their stupidity.


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