Family blames United Airlines for death of their dog

Family blames United Airlines for death of beloved dog

Spread the love
Get email updates when we post

A family in Houston, Texas, is blaming United Airlines for the death of their beloved dog, “Lulu.” According to Monday’s ABC 13 News, the dog was onboard a United Airlines flight which was delayed for two hours on the tarmac in Houston before departing to San Francisco.

By the time that the Rasmussen family was able to retrieve their five-year-old Cavalier King Charles Spaniel, she was dead.

United Airlines offers a program called “PetSafe” which is for pets who are not able to fly in the cabin. According to the website:

United Airlines’ PetSafe Program offers airport-to-airport delivery for animals and features a 24-hour live animal desk, the ability to track pets from origin to destination and more. Dogs, cats, household birds, rabbits, hamsters and guinea pigs may be accepted as cargo on United Airlines flights. Pets travel within United’s specially designed plane compartments that are pressurized in the same way as passenger cabins.

United has released a statement to ABC about Lulu’s death:

“We are so sorry to learn of Lulu’s passing and have reached out to our customer to offer our condolences and assistance. We are deeply upset any time an animal suffers an injury while traveling with us and especially grieved in the rare instance that one passes away. We are conducting a thorough review of this incident.”

Earlier this year, United Airlines received bad press after a giant rabbit named “Simon” perished while in the airline’s care. There are allegations that the big bunny “accidentally” froze to death while at Chicago’s O’Hare International Airport.

(ABC News Screenshot)

More news and updates at this link to the National Animal News Facebook page.

Story idea? Please submit your request to

20 smiling animals photos – because you need to smile! Click here.


Couple saves a puppy from certain death – read how these heroes saved the pup here!

15 replies
  1. pennysdachshunds says:

    These AIRLINES don’t treat ANIMAL”S, PEOPLE, with any care and respect anymore !!!! It is all about the bucks!!!! They will offer a “free ” meal at Hardee’s to the family!!!

  2. pamela bolton says:

    Yeah, they will look into it the way they did for the rabbit that died while in their care I would not have sent any of my animals on any airline after hearing about the rabbits death. If you can’t take the animals personally, DON’T go. Now we have another family member dead.

  3. Nancy Raymond says:

    American Airlines can apologize all they want, it was their responsibility to ensure Lulu’s safety and they neglected to do so. Lulu deserved much better and this airline did not deliver – animals dying during transport via air happens way too often and people pay good money to ensure their pet’s safety – I hope the sue the hell out of American – there was neglect, incompetence and lack of responsibility and it all falls on American Airlines. I am so sorry to Lulu’s family for the loss of their beloved little girl.

  4. Adrienne says:

    What a horrible way to die equal to leaving your pet in the car in 90 degree weather. They probably turned whatever air conditioner system off in the area where their dog was in her carrier. Those responsible for this prescious dying should be in the same cargo area that this dog was in for the time for this to happen and see what happens to them. Careless, heartless, and ignorant workers. This was like loosing a child but AA does not care about any animal.

  5. Jennie Brennan says:

    I refuse to travel with my dogs on airplanes, they are too big to go in the cabin with me and I don’t think airlines take care of the cargo area where they are put. Either leave my dogs with a sitter/boarding or I drive….but never in the cargo area. The airlines have no accountability because they are considered cargo, not living breathing animals they are not taken care of, and that goes for every airline out there.

  6. Cynthia Como says:

    Why are they not saying how this poor baby died? I flew my dog from Ohio to Ft.Lauderdale and I have not nor will I EVER do that again! She is a Jack Russell and does not weigh that much, but she wasn’t small enough to fly in the cabin with me,we had a 30 minute delay and when I finally saw her she was a wreck! I don’t care what anyone says…the cargo area of a plane is not safe nor suitable for any animal to be! It was a lessen learned, so if we aren’t driving to a destination and have to fly then the pets stay home! I still feel guilty to this day and she is now 14 years old

  7. Cynthia Como says:

    RIP LULU!!! These airlines SUCK! This traumatized family can’t be compensated for their guilt,pain or trauma! These airlines think money is the answer to all of their many faults! SMH

  8. Barkley's Mom says:

    It sounds like United’s “Pet Safe” program is anything but! Too many horror stories of pets being lost or losing their lives. I would hardly call it a “rare incident”! I’m sure this family paid a hefty price to fly their pet and the airline needs better procedures to protect pets should a flight be delayed like this. My condolences to this family, I would hiring a lawyer and pursuing a law suit!


Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *